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Every personalized piece is made to order. Please allow [5–7] business days for us to craft your jewelry before it ships.

We ship to [countries]. Shipping costs are shown at checkout, and orders over [$X] ship free within [country].

As soon as your order ships, we'll email you a tracking link. You can also see your order status anytime in My account.

Non-personalized pieces can be returned within [30] days in their original condition. Because personalized pieces are made just for you, they can't be returned unless they arrive damaged or with an error.

We're so sorry if that happens. Email us within [7] days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Yes. When you order a personalized piece, you can enter a year for each petal and choose the colors that mean the most to you.

[Answer from client.] If your family doesn't fit our standard designs, choose "Custom piece" in the contact form and we'll talk through what's possible.

Every order arrives in our blush velvet pouch and emerald keepsake box. You can add a personal note at checkout.

[Materials, e.g. 18k gold-plated sterling silver with enamel petals.] Details for each piece are listed on its product page.

Take your jewelry off before swimming, showering or exercising, and keep it away from perfume and lotion. Store it in its pouch when you're not wearing it, and wipe gently with a soft dry cloth.